Effective Date: 02/03/24

Thank you for choosing BEFOREourtime Retail Group. Due to the custom nature of our photography, videography, and creative production services, all bookings are subject to the following policy.

1. No Returns

As our services involve the allocation of personnel, equipment, studio time, scheduling, planning, creative development, and production resources, completed services are non-returnable and non-refundable.

2. Deposits Are Non-Refundable

A non-refundable deposit is required to secure any production date, photography session, videography session, event coverage, or creative project.

Once a booking is confirmed, the deposit is earned by BEFOREourtime as consideration for reserving production time and turning away other potential clients for that date.

Under no circumstances will deposits be refunded, including but not limited to:

• Client cancellation

• Change of plans

• Scheduling conflicts

• Venue changes

• Weather-related concerns

• Personal emergencies

• Business closures

• Dissatisfaction unrelated to a breach of contract by [Agency Name]

3. Rescheduling Policy

Clients may request a one-time rescheduling of their production date instead of receiving a refund.

Rescheduling requests must be submitted in writing and are subject to the following conditions:

• The request must be made at least 10 days before the scheduled production date.

• The new production date must be selected within 1 months of the original booking date.

• Rescheduling is subject to agency and crew availability.

• Previously paid deposits will be applied toward the new date.

• Additional fees may apply if the new date requires different staffing, equipment, travel, permits, or production requirements.

Failure to select a new date within the specified timeframe may result in forfeiture of all amounts previously paid.

4. Client Cancellations

If a client cancels a project after booking:

• The deposit remains non-refundable.

• Any completed pre-production work, planning, consultations, creative development, scripting, location scouting, editing, design work, travel expenses, rentals, permits, or third-party costs already incurred will be billed and remain payable by the client.

• Any balance paid beyond the deposit may be refunded solely at the discretion of BEFOREourtime, less any costs incurred and services performed.

5. No Refunds for Creative Preference

Photography and videography are creative services. By booking our services, clients acknowledge that artistic style, editing choices, composition, color grading, and creative direction are subjective.

Refunds will not be issued based on:

• Personal taste or artistic preference

• Requests for alternative editing styles after project completion

• Changes of mind

• Failure to review our portfolio before booking

• Minor variations in appearance, lighting, weather, locations, poses, or creative decisions

6. Client Delays and No-Shows

If a client fails to appear, arrives excessively late, is unprepared, or otherwise prevents the production from taking place:

• No refunds will be issued.

• The production may be shortened or canceled at the agency's discretion.

• Additional fees may apply for overtime, crew standby time, or rescheduling.

7. Force Majeure

BEFOREourtime shall not be liable for delays, interruptions, or inability to perform services due to events beyond reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Government actions

• Public health emergencies

• Labor disputes

• Utility failures

• Transportation disruptions

• Equipment failures beyond reasonable control

• Acts of God

In such circumstances, the agency may offer a rescheduled production date when feasible, but refunds are not guaranteed.

8. Third-Party Costs

Payments made toward third-party vendors, rentals, permits, travel arrangements, accommodations, talent, locations, or other external services are non-refundable once incurred.

The client remains responsible for such costs regardless of project cancellation.

9. Digital Deliverables

Due to the nature of digital products and downloadable content:

• Delivered photographs, videos, edited content, digital files, and media assets are non-returnable.

• No refunds will be issued after final files have been delivered.

• The client is responsible for downloading and backing up delivered files.

10. Chargebacks and Payment Disputes

By submitting payment, the client agrees to these terms and agrees not to initiate chargebacks or payment disputes for services rendered in accordance with the agreed contract.

Any chargeback or payment dispute initiated in violation of this policy may result in collection actions, recovery of legal fees, administrative costs, and suspension of all ongoing services.

11. Limitation of Liability

To the maximum extent permitted by law, BEFOREourtime's total liability for any claim arising from services provided shall not exceed the total amount paid by the client for the specific project.

BEFOREourtime shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, or reputational harm.

12. Acceptance of Policy

By booking services, signing a proposal, paying a deposit, paying an invoice, or otherwise engaging BEFOREourtime, the client acknowledges that they have read, understood, and agreed to this Return, Cancellation & Rescheduling Policy.

Effective Date: 02/03/24

Welcome to BEFOREourtime Retail Group ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, photography, videography, production services, digital content, and related offerings.

By accessing our website, requesting services, signing a proposal, accepting a quote, paying an invoice, or otherwise engaging our services, you agree to be bound by these Terms.

1. Services

BEFOREourtime provides professional photography, videography, content creation, production, editing, post-production, creative consulting, and related media services.

All services are subject to availability and may be modified, suspended, or discontinued at our sole discretion.

2. Booking and Payment

A signed agreement, approved proposal, accepted estimate, or payment of a deposit may be required to secure services.

All prices are quoted in U.S. Dollars unless otherwise stated.

Invoices are due according to the payment schedule specified in the applicable proposal, invoice, or agreement.

Failure to make payments when due may result in suspension, cancellation, withholding of deliverables, late fees, legal action, or collection efforts.

3. Non-Refundable Deposits

All deposits are non-refundable.

Deposits reserve production time, personnel, equipment, and resources and compensate the Company for turning away other business opportunities.

Deposits may be applied to a rescheduled production date in accordance with our Return, Cancellation, and Rescheduling Policy.

4. Client Responsibilities

The client agrees to:

• Provide accurate information.

• Obtain all necessary permissions, licenses, permits, and approvals.

• Secure authorization from property owners, venue operators, and participants.

• Ensure timely communication and cooperation.

• Arrive on time and prepared for scheduled productions.

• Designate an authorized representative to approve creative decisions when applicable.

The Company is not responsible for delays or failures caused by incomplete information, client misconduct, or lack of cooperation.

5. Production Schedule and Delays

Production schedules are estimates only.

The Company is not liable for delays caused by:

• Weather conditions

• Traffic

• Venue restrictions

• Equipment malfunctions

• Government regulations

• Third-party vendors

• Client delays

• Circumstances beyond reasonable control

Additional fees may apply for overtime, waiting time, additional production days, or schedule changes.

6. Creative Control

The client acknowledges that photography and videography involve artistic judgment.

The Company retains sole discretion regarding:

• Camera angles

• Lighting

• Composition

• Editing

• Retouching

• Color grading

• Music selection

• Storytelling approach

• Final creative decisions

The Company is not required to replicate examples, inspiration images, social media content, or prior projects exactly.

7. Deliverables

The Company will provide deliverables as specified in the applicable proposal or agreement.

Unless expressly stated otherwise:

• Raw, unedited footage is not included.

• RAW image files are not included.

• Project files are not included.

• Editing project timelines are not included.

Additional deliverables may be purchased separately.

8. Revisions

Projects include only the number of revisions specified in the applicable proposal or agreement.

Additional revisions, changes, or editing requests beyond the included scope may be billed at the Company's current rates.

9. Delivery Timelines

Delivery dates are estimates and not guarantees.

The Company shall not be liable for delays resulting from:

• High production volume

• Client revision requests

• Technical issues

• Vendor delays

• Events beyond reasonable control

10. Intellectual Property

All photographs, videos, recordings, edits, graphics, content, and creative works produced by the Company remain the exclusive intellectual property of the Company unless otherwise agreed in writing.

The Company retains all copyrights and ownership rights under applicable copyright laws.

No ownership rights are transferred unless expressly stated in a written agreement.

11. Client License

Upon full payment, the client receives a limited, non-exclusive, non-transferable license to use the final delivered content for its intended purpose.

The client may not:

• Resell content

• Transfer content ownership

• Modify content in a way that damages the Company's reputation

• Claim authorship of the content

• Grant sublicenses without written permission

Unless expressly permitted in writing.

12. Promotional Use

The client grants the Company the right to display, publish, reproduce, distribute, and use project content for:

• Portfolio purposes

• Marketing materials

• Social media

• Website content

• Awards submissions

• Industry publications

If confidentiality is required, a written agreement must be executed before production begins.

13. Third-Party Materials

The Company may utilize third-party music, stock footage, graphics, templates, software, or licensed content.

Such materials remain subject to their respective licensing terms and ownership rights.

14. Limitation of Liability

To the fullest extent permitted by law, the Company's total liability for any claim relating to services provided shall not exceed the amount actually paid by the client for the specific project giving rise to the claim.

Under no circumstances shall the Company be liable for:

• Lost profits

• Lost revenue

• Lost business opportunities

• Consequential damages

• Incidental damages

• Indirect damages

• Special damages

• Punitive damages

15. Indemnification

The client agrees to defend, indemnify, and hold harmless the Company, its owners, employees, contractors, affiliates, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Client-provided materials

• Copyright violations

• Trademark violations

• Unauthorized use of content

• Venue restrictions

• Personal injury claims

• Property damage claims

• Violations of law

16. Force Majeure

The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including:

• Natural disasters

• Severe weather

• Acts of God

• Government actions

• Labor disputes

• Public health emergencies

• Utility failures

• Internet outages

• Equipment failures

• Transportation disruptions

17. Website Use

Users agree not to:

• Violate applicable laws

• Interfere with website operations

• Attempt unauthorized access

• Copy website content without permission

• Upload malicious software or harmful code

The Company may restrict access to any user who violates these Terms.

18. Termination

The Company reserves the right to refuse service, terminate projects, suspend accounts, or discontinue services at any time for any lawful reason.

Any obligations that reasonably survive termination shall remain in effect.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

20. Dispute Resolution

Any dispute arising under these Terms shall first be addressed through good-faith negotiations.

If unresolved, disputes shall be submitted to binding arbitration or the courts located in [County, State], as permitted by applicable law.

The prevailing party shall be entitled to recover reasonable attorneys' fees, costs, and expenses.

21. Changes to Terms

The Company may modify these Terms at any time without prior notice.

Updated Terms become effective immediately upon publication on the website.

Continued use of our website or services constitutes acceptance of the revised Terms.

22. Contact Information

Effective Date: 02/03/24

BEFOREourtime Retail Group ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or use our photography, videography, and production services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Personal Information

• Full name

• Email address

• Phone number

• Business name

• Mailing address

• Billing information

• Project details

• Event information

• Social media handles

• Any information submitted through contact forms

Payment Information

Payments may be processed through third-party payment processors. We do not store full credit card or payment account information on our servers.

Media and Content

We may collect:

• Photos

• Videos

• Audio recordings

• Documents

• Brand assets

• Project materials

• Content submitted by clients

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Referring websites

• Pages visited

• Time spent on pages

• Website usage data

2. How We Use Information

We may use collected information to:

• Provide requested services

• Process bookings and payments

• Communicate regarding projects

• Deliver products and services

• Respond to inquiries

• Improve our website and services

• Manage customer relationships

• Send invoices and receipts

• Provide customer support

• Comply with legal obligations

• Prevent fraud and unauthorized activity

• Market our services where permitted by law

3. Marketing Communications

We may send promotional emails, newsletters, updates, or special offers.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

Even if you opt out of marketing communications, we may still send service-related communications regarding active projects or transactions.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Remember preferences

• Measure marketing effectiveness

• Support website functionality

You may disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell personal information.

We may share information with:

Service Providers

Third-party vendors who assist with:

• Payment processing

• Website hosting

• Cloud storage

• Analytics

• Customer relationship management

• Email communications

• Project management

Legal Requirements

We may disclose information if required by law or if we reasonably believe disclosure is necessary to:

• Comply with legal obligations

• Protect our rights

• Enforce agreements

• Prevent fraud

• Protect public safety

Business Transfers

In the event of a merger, acquisition, sale, or transfer of assets, personal information may be transferred as part of the transaction.

6. Client Content and Media

Clients may provide photographs, videos, logos, branding materials, and other content for use in projects.

Clients represent and warrant that they have all necessary rights, permissions, and authorizations for any content submitted to us.

We are not responsible for intellectual property violations resulting from materials provided by clients.

7. Portfolio and Promotional Use

Unless otherwise agreed in writing, we may use photographs, videos, project deliverables, behind-the-scenes content, and related materials for:

• Portfolios

• Website galleries

• Social media

• Advertising

• Marketing materials

• Industry publications

• Awards submissions

Clients seeking confidentiality must notify us in writing before project commencement.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain information for as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

We may retain project files, photographs, videos, and communications for archival, backup, legal, or business purposes.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites. Users should review the privacy policies of those websites independently.

11. Children's Privacy

Our website and services are not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Request restriction of processing

• Object to certain uses of personal information

• Request information regarding collected data

To exercise any applicable rights, contact us using the information below.

13. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including rights relating to access, deletion, correction, and disclosure of personal information.

Requests may be submitted using the contact information provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any revisions become effective upon posting the updated Privacy Policy on our website. Continued use of our website or services after updates constitutes acceptance of the revised policy.

15. Contact Information

Effective Date: 02/03/24

This Cookie Policy explains how BEFOREourtime Retail Group ("Company," "we," "our," or "us") uses cookies and similar technologies when you visit our website.

By continuing to use our website, you consent to the use of cookies as described in this Cookie Policy, except where applicable law requires additional consent.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website.

Cookies help websites function properly, improve user experiences, remember preferences, analyze traffic, and support marketing and advertising efforts.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled in our systems.

They may include cookies that:

• Enable website functionality

• Maintain security features

• Process form submissions

• Remember privacy preferences

• Support booking and contact forms

Without these cookies, certain portions of the website may not function properly.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website.

They may collect information such as:

• Pages visited

• Time spent on pages

• Navigation behavior

• Traffic sources

• Device information

• Browser information

This information helps us improve website performance and user experience.

Functional Cookies

These cookies allow our website to remember preferences and provide enhanced features.

Examples may include:

• Remembering user settings

• Language preferences

• Form data

• User experience customizations

Advertising and Marketing Cookies

These cookies may be used to:

• Deliver relevant advertisements

• Measure advertising effectiveness

• Build audience insights

• Support remarketing campaigns

Advertising cookies may be placed by us or by third-party advertising partners.

3. Third-Party Cookies

We may use third-party services that place cookies on your device.

These services may include:

• Website analytics providers

• Advertising networks

• Social media platforms

• Embedded video providers

• Booking platforms

• Customer communication tools

Examples may include:

• Google Analytics

• Google Ads

• Meta Pixel (Facebook)

• Instagram integrations

• YouTube embeds

• Vimeo embeds

• Scheduling and booking software

• CRM and email marketing platforms

These third parties may collect information in accordance with their own privacy policies.

4. How We Use Cookies

We use cookies to:

• Operate and maintain our website

• Improve website performance

• Analyze visitor behavior

• Understand audience engagement

• Enhance user experience

• Support security measures

• Measure marketing effectiveness

• Deliver relevant advertising

• Facilitate booking and contact requests

5. Cookie Consent

Where required by applicable law, users may be presented with a cookie consent banner or preference tool upon visiting our website.

You may choose to accept, reject, or customize certain cookie categories where such options are available.

6. Managing Cookies

Most web browsers allow you to control cookies through browser settings.

You may:

• Delete cookies

• Block cookies

• Restrict certain cookies

• Receive notifications when cookies are placed

Please note that disabling cookies may impact website functionality and limit certain features.

Browser-specific instructions can typically be found through your browser's help section.

7. Do Not Track Signals

Some browsers offer "Do Not Track" settings.

Because there is currently no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests.

8. Data Collected Through Cookies

Depending on the cookies used, information collected may include:

• IP address

• Browser type

• Device information

• Operating system

• Website usage activity

• Referral sources

• Geographic region

• Session information

Cookie-collected data may be combined with other information we collect as described in our Privacy Policy.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time.

Any updates become effective immediately upon posting the revised version on our website.

Your continued use of the website after changes are posted constitutes acceptance of the updated Cookie Policy.

10. Contact Us